GWonMac Troubleshooting

Most of these come from player reports. Problems in ArenaNet's own client are listed in Known issues. If your problem is in neither list, see Report a problem.

Installing and opening

macOS says it can't verify the app

Download GWonMac only from the releases page or the download page. These builds are signed and notarized, so macOS opens them without a workaround.

Never turn off Gatekeeper or change other security settings. A build that asks you to is not an official release.

The game download stops or never finishes

Open Game files in Settings. Pause and resume the download, or choose Try again. Check and repair game files replaces damaged files.

If it still fails, your network may block ArenaNet's download servers.

While you play

Graphics break, the game stutters, or it stops responding

Press ⌘ Q in that game window and choose Reload Guild Wars. Only that account restarts. Your other accounts stay open.

Turn on Return to character after reload to come back on the same character.

The game closes after a long session

Turn on Extended memory and restart the game. It raises the client's memory limit from 2 GB to 4 GB. The setting is still experimental.

A GWonMac feature is missing after a Guild Wars update

GWonMac turns a feature off until it has checked the new Guild Wars client. The game itself still works. Install the next GWonMac update when the launcher shows Launcher update ready.

Saved builds don't show up in the game

Guild Wars reads its template list once per session. Open the template panel in the game and choose Refresh List, or restart the game. See Build templates.

The picture looks soft

Raise Render quality in Settings → Game.

Tools

GWToolbox++ doesn't work

GWToolbox++ needs the Windows client, and GWonMac does not run it. Use GWonMac's optional Tools instead.

Some Tools, such as Target Distance and the map tools, work only in PvE. They turn off in PvP and in guild halls.

Report a problem

1. In the launcher, open Help → Report a problem and send a short message. You can also ask on Discord or use the GitHub bug form. For an idea, use the feature request form.
2. Diagnostics are optional. To attach a redacted ZIP, choose Help → Diagnostics → Export Recent Diagnostics… in a game window. It never includes credentials, account identifiers, or packet contents.
3. For stutter, choose Help → Diagnostics → Start Performance Capture in a game window. Reproduce the problem, press ⌘ ⇧ M when it happens, then stop the capture.